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Set Case Status to Working for Phone Cases

EasyApex Triggeron Case 10 ptsCreated Oct 13, 2026

When a Case is created with Origin Phone, set Status to Working. Leave the status chosen by the user for cases from other origins unchanged.

Constraints

Write bulk-safe trigger logic and do not run SOQL or DML inside loops.

CaseBefore Insert

CodeApex

Loading editor…

Phone cases start as working

Seed data

Case× 0 rows

fields generated from the schema

DML under test

insertCase

Expected

SELECT COUNT() FROM Case WHERE Status = 'Working'
SELECT COUNT() FROM Case WHERE Status = 'New'